About company :
Springworks is an HR tech startup founded in 2014, headquartered in Bengaluru with a remote-first model and a growing team of around 400–500 people. The company builds intuitive HR platforms such as SpringRole (a blockchain-verified professional profile), SpringRecruit (a forever-free applicant tracking system), SpringVerify (blockchain-powered background checks), EngageWith (employee recognition and rewards), and Trivia (interactive games for team engagement). In Pune, employees enjoy flexible remote work, autonomy, and a strong emphasis on asynchronous communication and execution—reflecting core values like growth mindset, empathy, ownership, and team cohesion. Reviews rate work-life balance highly (around 4/5), culture around 4.5/5, and compensation and career growth around 4.1/5—indicating generally positive sentiment. Staff appreciate the freedom to work remotely with minimal micromanagement, modern tools, and flat hierarchy, but some note areas for improvement in execution discipline and long-term planning. With a lean, focused product portfolio and collaborative environment, Springworks offers solid learning opportunities, especially for people-oriented tech roles in HR innovation. If you’re looking for a startup with strong values, modern ethos, and remote flexibility, Springworks Pune can be a compelling place to grow.
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Responsibilities :
- Be a candidate champion, addressing inquiries and resolving issues via email or chat.
- Review candidate-provided documents for completeness and accuracy, communicating clearly if additional information is required.
- Educate candidates on the documentation process, providing guidance and support to ensure they understand the requirements.
- Document candidate interactions and feedback to identify trends and areas for improvement in the candidate experience.
- Collaborate with cross-functional teams to address candidate needs and enhance the overall experience.
- Create and maintain support documentation to streamline common and recurring questions.
- Assist Candidate Success Managers with tasks such as updating candidate information and informing internal teams of any escalated issues.
- Handle level 1 escalations that require a solid understanding of our documentation and candidate support processes.
Salary package : 4LPA
Locations : Remote
Sector : Costumer support
Job type : Remote Intern
Degree : Any graduates
Batch : Any batch
Experience : Not required.
First Month Schedule :
Weeks 1 & 2
Learn our communication style and the tools we use. Get familiar with our processes by handling 10 candidate inquiries daily.
Weeks 3 & 4
Delve deeper into document verification and aim to process 30 documents per day. Develop a solid understanding of candidate support operations and work towards handling 50 documents daily.
Week 5
Gain independence in managing candidate emails and contribute significantly to clearing the team’s tasks.
Requirements :
- High Agency: You take initiative, make decisions, and tackle challenges proactively.
- Communication Champion: You communicate with clarity, professionalism, and empathy.
- Detail Detective: You have a keen eye for detail and excel at solving problems.
- Tech Savvy: You are comfortable with Google Sheets and eager to learn new software tools.
- Team Player: You collaborate enthusiastically and are always eager to learn and grow.
Shift Timings :
- 1st Shift – 9:30 AM to 6:30 PM
- 2nd Shift – 12:30 PM to 9:30 PM
- The candidate will be required to work in either shift based on business requirements. We have rotational shifts and the shift timings could evolve depending on business requirements.
Benefits :
- Health Insurance of ₹4,00,000 covering self, children, and spouse.
- Unlimited free tele-doctor consultations across 15 specialities, including mental health, for you and your family.
- Learning & development budget up to ₹21,000.
- Remote setup perk of ₹10,000 — yours to keep and use as needed.
- Work from anywhere — no location preference. Team members are spread across 85 cities.
- Earn EngageWith points for recognitions, events, anniversaries, and birthdays, redeemable for rewards.
