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Paytm is hiring for Customer Support Executive. Freshers Costumer support jobs. Apply now.

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About Company :

Paytm is one of India’s leading digital payments and financial services companies, headquartered in Noida, Uttar Pradesh. It was founded in 2010 by Vijay Shekhar Sharma as a mobile recharge and bill payments platform and has since expanded into a full ecosystem of digital services. Paytm provides mobile wallets, UPI payments, QR-based merchant transactions, online ticketing, insurance, and mutual fund investments. The company also operates Paytm Payments Bank, which offers savings accounts, debit cards, and digital banking services. Over the years, Paytm has become a key player in promoting India’s digital economy, especially after the 2016 demonetization, when its wallet services gained massive adoption. It caters to millions of users and merchants, making it one of the most widely used payment apps in the country. The company went public in 2021 with one of India’s largest IPOs, though its market performance has seen ups and downs. Despite challenges, Paytm continues to innovate in financial technology and aims to strengthen India’s cashless and digital-first economy.

 

Job highlights :

  • Minimum 6 months in Customer Service Operations/Claims, proficiency in ticketing tools like Freshdesk or Zendesk
  • Manage claim operations, liaise with insurers, analyze claims data, and ensure exceptional customer experiences

Job description :

Role Overview
The Support & Claims Executive will manage and drive claim operations while ensuring exceptional customer experiences. The ideal candidate will liaise with insurers, analyze claim trends, and collaborate across departments to enhance processes and deliver efficient, customer-centric solutions.
Key Responsibilities
Claims Operations:
-Drive end-to-end claims processes and ensure smooth operations.
-Liaise with insurers for process sign-offs and performance improvement.
-Analyze claims data to identify patterns and implement actionable insights.
Customer Experience:
-Provide accurate product and claims information to customers via calls and emails.
-Resolve customer issues efficiently by coordinating with cross-functional teams and insurers.
-Ensure timely and effective communication to meet SLA targets.
Service Support:
-Understand customer needs and close queries post-sales closures.
-Convert customer interest into solutions, focusing on satisfaction and retention.

Skills:

-Proficiency in using ticketing tools like Freshdesk or Zendesk.
-Strong interpersonal, negotiation, and listening skills.
-Ability to learn and explain products/services effectively.
-Team-oriented, quick learner, and results-driven.
Performance Standards:
-Achieve productivity targets with speed and accuracy.
-Exceed SLA targets while maintaining high-quality output.
-Superpowers/Skills for Success
-Dynamic, confident, and passionate about delivering value.
-Customer-centric approach with a focus on satisfaction.
-Creative problem-solving and achievement-driven mindset.
-Strong team collaboration and adaptability.

Apply Link : Click here

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