About Company :
Meesho is a Bengaluru-headquartered social commerce platform founded in 2015 by IIT Delhi alumni Vidit Aatrey and Sanjeev Barnwal, aiming to democratize e-commerce for millions of small-town users. It empowers millions of resellers—many of them women—to start businesses without investment by sharing product listings via WhatsApp, Facebook, Instagram, and its own app. The platform has reached an annual transacting user base of roughly 187 million with over ₹6,000 crore in revenue in FY 24 while trimming losses to about ₹305 crore, supported by over ₹13,000 crore of funding. Meesho has expanded into logistics with its Valmo arm, covering more than 15,000 pin codes and handling half of its daily order volume. The company has filed confidential IPO papers to raise around ₹4,250 crore, aiming for a late-2025 public listing and a valuation of $7–10 billion. Employees generally rate Meesho around 3.7 out of 5, noting flexible remote work (with almost half operating fully from home), cultural vibrancy, and innovation exposure, though job security is viewed as weaker. For tech professionals, Meesho offers a dynamic environment powered by AI/ML tools, BharatML infrastructure, and a low-hierarchy startup-like rhythm—but growth can be fast and fluid, demanding adaptability. Although Pune office details are limited, any presence there would likely reflect Meesho’s broader ethos: agile, mission-driven work, though possibly less structured than mature IT firms.
Join whats app for latest job updates : Click Here
Job description :
Salary package : 4 LPA
Locations : Bangalore.
Sector : IT
Job type : Full time in office
Degree : Any graduates
Batch : Any batch
Experience : 0-2 Yrs
What You Will Do :
- Act as the first point of contact for support queries related to the Gen-AI platform
- Troubleshoot and debug technical issues effectively and identify RCA for those issues.
- Collaborate with engineers and data scientists to resolve complex issues and improve platform reliability
- Monitor platform performance and proactively identify potential issues
- Maintain and update documentation for support processes, troubleshooting steps, and best practices
- Contribute to technical discussions and support system enhancements through feedback and insights
- Automate recurring tasks to improve efficiency
- Provide clear and effective communication to stakeholders, translating technical findings into understandable insights.
Requirements :
- Bachelor’s degree in Computer Science, Engineering, or a related field
- 1-2 years of experience in a technical support or product support role, preferably with exposure to Gen-AI or similar technologies
- Proficiency in debugging and troubleshooting backend systems using languages like Python or Java
- Strong understanding of database systems (e.g., MySQL, NoSQL, PostgreSQL)
- Familiarity with cloud platforms (e.g., GCP, AWS, Azure) and containerization tools (e.g., Docker, Kubernetes)
- Excellent problem-solving skills with a methodical approach to resolving technical challenges
- Strong communication skills, with the ability to explain complex technical concepts to non-technical stakeholders
- Experience in creating automation scripts to streamline processes is a plus
- Prior experience with LLMs and Gen-AI models, along with knowledge of integrating and supporting these technologies, is preferred.
Apply link : Click here
Join Whats app : Click here
