About company :
Flex is a global manufacturing and supply chain company that helps businesses design, build, and deliver products across various industries. Founded in 1969 and headquartered in Singapore, Flex operates in over 30 countries with hundreds of facilities worldwide. The company provides end-to-end solutions, including product design, engineering, manufacturing, and logistics support.
Flex serves sectors like automotive, healthcare, industrial, and consumer electronics, helping companies bring innovative products to market faster and more efficiently. Its flexible approach and advanced technologies make it a trusted partner for startups and major brands alike. With a strong focus on sustainability and digital transformation, Flex continues to drive progress in global manufacturing.
Job Description :
To support our extraordinary teams who build great products and contribute to our growth, we’re looking to hire Consultant – IT who is based out of in Chennai / Coimbatore Location reporting to Manager & the role involves,
What a typical day looks like:
- Take ownership of user problems and be proactive when dealing with user issues.
- Monitor all alerts and report any issue that may significantly impact the business.
- Monitoring, analyzing, troubleshooting problems, providing code fixes and testing
- Create/develop/utilize application monitoring solutions to enhance application availability and performance in production
- Conduct root-cause analysis as and when needed and propose a corrective action plan
- Follow established set of processes while handling issues and for proper escalation of unresolved issues to appropriate internal teams
- Responsible for reports, requests (like RFP), Maintaining the SLA (Service Level Agreement) and account payable records
- Maintain logs of all issues and ensure resolutions according to quality assurance tests for all production processes.
- Ensure on-time delivery of all assigned tasks – incidents, problem tickets, etc.
- Adhere to the defined support delivery process/guidelines like Problem
- Management, Incident Management, Change Management, SLA Compliance, Productivity, other application goals, etc.
- Identify and learn more about the software used/ supported by the organization.
- Develop/propose innovative approaches on process improvements & automation possibilities
- Work independently to be able to communicate effectively with users, and development and support teams during downtimes and when there are questions or issues to be addressed
- Need to work with Shift members and ensure KPI are met within team as well as team.
- Need to work on automation and ticket reduction
- Need to collaborate with stakeholders and ensure there is bug free system is available for end users.
experience :
- Qualifications: Bachelor’s or master’s in engineering
- Overall, 8 to 10+ years of experience in production support area (L1 and L2 and L3)
- Expert Knowledge in SQL, SSIS / SSRS.
- Intermediate knowledge in Dot.Net or Python or Power Apps.
- Data Management/ETL projects
- Ability to lead the efficiency improvement ideas and provide required leadership to the team for the same
- Exhibit a strong sense of urgency for high severity incidents
- Highly motivated and eager to be part of the Systems team
- Interest in display technology
- A passion for finding root cause of problems, even when process is tedious
- Basic ability to edit dot net scripts a plus
- Ready to work in rotational shift and shift timings will be from 7am to 4pm & 2pm to 11pm &10.30pm to 07.30am also weekend shift (monthly once).
- Strong communication, presentation and writing skills.
