About company :
Ditto Insurance, based in Bengaluru, was founded in early 2021 by the creators of Finshots — Pawan Kumar Rai, Shrehith Karkera, Bhanu Gurram, and Lokesh Gurram — and backed by Zerodha’s seed funding. What began as a newsletter simplifying finance evolved into a customer-focused digital insurance advisory platform in India’s health and term life segments. With a team of personally trained advisors, Ditto offers clear, jargon‑free explanations and recommends 2–3 suitable policies customized for each client’s needs . Covering insurers like Max Life, HDFC Ergo, Bharti AXA, and Bajaj Allianz, their advisors also help with the application process and provide post‑purchase support during claims. Operating under an advisory-first model, Ditto grew rapidly through trust-building and word-of-mouth among millennials and upwardly mobile professionals. Though users praise its low-pressure approach and support during claims, some have noted that its product range is more limited compared to larger aggregators. The company now employs hundreds of staff and has expanded services to include policy health checks, claim assistance, and portfolio management for individual clients. Ditto is widely recognized for reshaping the insurance-buying experience in India by making complex products accessible, transparent, and customer-centric.
Roles and Responsibilities:
- Call monitoring and provide actionable insight to improve current processes
- Assist in developing, creating, and implementing quality processes
- Gather information to help improve advisor performance
- Provide feedback on the quality of advisor’s recommendation
- Develop customer support quality standards.
Experience and Skills:
- Experience of 0 – 3 years
- Strong communication skills
- Excellent customer service skills
- Strong sense of ownership and leadership quality
- Excellent listening and analytical skills
- Ability to communicate and collaborate effectively.
Perks:
- Remote work
- Comprehensive health insurance coverage for you and your family
- CTC – 4,54,600 PA
