About company :
Wipro Limited is a leading global information technology, consulting, and business process services company headquartered in Bengaluru, India. Founded in 1945, it initially operated as a vegetable oil manufacturer before transforming into a major IT services provider in the 1980s. The company offers services in areas such as cloud computing, artificial intelligence, cybersecurity, application development, and data analytics to clients across various industries worldwide. Wipro operates in over 60 countries and employs lakhs of professionals, making it one of India’s largest IT employers. It has a strong focus on sustainability, innovation, and digital transformation, investing heavily in research and emerging technologies. The company encourages continuous learning through its training programs and leadership development initiatives. Wipro’s culture promotes diversity, inclusion, and ethical business practices while maintaining strong client relationships. With a solid reputation, global presence, and consistent growth, Wipro provides employees opportunities to work on cutting-edge projects and build a long-term career in the technology sector.
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Job description :
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- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
- Update own availability in the RAVE system to ensure productivity of the process
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all client queries
- Resolve client queries as per the SLAs defined in the contract
- Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Maintain and update self-help documents for customers to speed up resolution time
- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
- Ensure all product information and disclosures are given to clients before and after the call/email requests
- Avoids legal challenges by complying with service agreements
Salary package : 3.6 – 4 LPA
Locations : Bangalore
Sector : IT
Job type : Full time in office
Degree : Any graduates
Batch : Any batch
Experience : Freshers
