Wipro Recruitment For Service desk analyst. Apply now

 

About company :

Wipro Limited is a leading global information technology, consulting, and business process services company headquartered in Bengaluru, India. Established in 1945 as a vegetable oil manufacturer, Wipro transitioned into the IT sector in the 1980s and has since become one of India’s top IT services firms. The company provides end-to-end solutions in areas such as cloud computing, cybersecurity, data analytics, artificial intelligence, and digital transformation. Serving clients across more than 60 countries, Wipro caters to industries like banking, healthcare, energy, retail, and manufacturing. It is known for its strong emphasis on innovation, sustainability, and ethical business practices. With a global workforce of over 250,000 employees, Wipro invests heavily in upskilling and technology to stay ahead in a competitive market. The company has also expanded its presence through strategic acquisitions and partnerships worldwide. Under the leadership of CEO Srinivas Pallia, Wipro continues to focus on driving business value for clients through next-gen technologies and digital services.

 

Location : Benglore

Salary Package : Not disclose by company

Full Time, Permanent

Education : Any graduates.

 

Job description :

Role:

The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives

Be responsible for primary user support and customer service :

  • Respond to queries from all calls, portal, emails, chats from the client
  • Become familiar with each client and their respective applications/ processes
  • Learn fundamental operations of commonly-used software, hardware and other equipment
  • Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software
  • Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits
  • Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework.

Regular MIS & resolution log management on queries raised :

  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback, suggestions, escalations by customers to the appropriate internal team
  • Identify and suggest improvements on processes, procedures etc.

 

 

 

 

Apply link : Click here

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