About Company :
VXI Global Solutions is a global customer experience and business process outsourcing (BPO) provider headquartered in Los Angeles, California. The company operates in over 40 locations across North America, Asia, Europe, Africa, and the Caribbean, employing more than 45,000 people worldwide. It specializes in delivering end-to-end customer care, technical support, and digital transformation services to leading global brands. VXI is known for its people-first culture, operational excellence, and commitment to innovation through AI, analytics, and automation. The company offers services such as omnichannel customer support, software development, and back-office solutions. Recognized for service quality, it has received numerous industry awards including the Stevie Awards and International ICT Awards. VXI continues to expand globally, with recent centers launched in cities like Hyderabad and Cairo. It also offers secure and scalable work-from-home solutions, supporting employees with training and robust infrastructure. With a strong focus on employee development and customer satisfaction, VXI has become a trusted CX partner for enterprises worldwide.
Location : Hydrabad
Salary package : around 2.5 LPA.
Night Shifts- Rotational Shifts.
Timing: 10:00 AM to 1:00PM
Interview Rounds:
1. HR Screening
2. Typing Test
3. Operations round
4. Versant.
Job description :
Essential Duties & Responsibilities:
- Provide customer support via chat for international customers.
- Troubleshoot customer queries and requests.
- Manage customer expectations and ensure customer satisfaction.
- Document customer interactions for review and follow-up
- Utilize computing and technical expertise to respond to customer inquiries
- Regularly review customer feedback and take measures to improve customer service.
- Inform customers on the steps to follow to exploit services of the company
- Candidates should be willing to work in Night/Rotational Shifts.
Education/Experience:
- Only Freshers for International Chat Process.
- Minimum of two years college education
- Able to read, write and speak the English language proficiently to communicate with customers, comprehend and follow instructions
- Must have Excellent Communication skills in English grammar & Typing Speed of 40 WPM with 90% Accuracy.
