About company :
About the Role:
In this role, you will be the first layer of communication with our customers. You will wear many hats, and your work will have a real impact on the success of PriceLabs’ customers and their businesses. Our customers love the support and service we provide and your role will be to not only uphold similar standards but set new standards.
Key responsibilities:
- Taking ownership of customer issues reported and seeing problems through to resolution
- Conducting product walkthroughs and providing resolutions to customers’ queries
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Answering questions over email, phone calls, & live video calls.
- Finding ways to go above & beyond to help customers.
About You:
- Empathy, and patience.
- Curiosity and a problem-solving mindset.
- Previous experience at a start-up or in a customer support role.
- Strong analytical background – our product is very math and numbers-heavy!
- Solid verbal, written, presentation, and interpersonal communication skills
- Experience with Databases (including SQL queries), Microsoft Excel, PowerPoint
- Experience working with Zohodesk or other support/service software
How to apply for this position?
Please fill out the form with the required details. If your profile is shortlisted, our team will reach out to you via email. If you don’t find the emails in your inbox, please check your spam folder.
Tip: Avoid using AI-generated responses. We want to hear from you!
Preferable Location(s) :
Pune, India | Mumbai, India | Bengaluru, India | Delhi, India | Gurugram, India | Gurugram, India | Chennai, India | Hyderabad, India | Panaji, India | Cebu City, Philippines | Manila, Philippines | Cebu, Philippines
Work Type: Full Time
